FAQ
What are the shipping times and methods?
All orders are shipped via UPS standard shipping. At checkout, the system automatically calculates the shipping cost. Free shipping is available on orders over €300 delivered to Europe. Our Milan store always offers free pick-up.
Since 2024, we've chosen to ship our packages via UPS carbon-neutral. Check out our shipping and delivery page for more information.
How can I track my order?
All orders are traceable. After placing an order, you will receive a confirmation email with a UPS tracking number. This way, you will be able to know where your order is and when it will arrive. You can also check the status of your order by clicking the Account tab in the main menu. It is optional to have already registered before.
I received a damaged parcel, what can I do?
In the event that you receive a damaged garment, you must notify us within 24 hours. You can either email to info@emil.shop or send a WhatsApp message to +39 3792746294. We will also ask for a picture of the item in order to better understand the situation and find a solution accordingly.
Can I return my order?
You can return an item up to 14 days after your purchase. To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be sent inside the original packaging. Please kindly note that shipping costs are at your expense. Check our Returns page for more information. Made-to-order items are not eligible for return, refund, or exchange.
Can I cancel or modify an order already made?
Unfortunately, it is not possible to cancel an order already made. Please write to info@emil.shop; if the shipment has not already departed, we will do our best to assist you.
Do I need to create an account?
Registration is not necessary. You will be able to access information about your orders simply by entering the e-mail address associated with them. Follow the guided login by clicking the Account tab in the main menu.
What are the payment methods?
You can pay with Paypal or with a debit or credit card (Visa, Visa Electron, MasterCard, and American Express).
Can I buy in my country's currency?
Currently, it is possible to navigate to the desired currency by selecting it from the menu, along with the country. The selected currency will be shown in the cart, suggesting the total according to the daily exchange rate. At checkout, the prices will be shown in € (euro) in accordance with our price lists. The transaction will be finalised in € (euro).
Are taxes and customs fees included in the final price?
Taxes and customs fees are set by the destination country, are credited to the customer, and must be paid directly to the courier upon delivery.
Is your size out of stock?
In the size list, click on “Out of stock” and enter your email address. We will notify you once the product becomes available.
How do I care for my garments?
Check the composition of your garment and the washing advice on the inside labels. For more advice, see our Product Care page or read the guide that will be delivered with your order. If you have any doubts or if your product needs to be repaired, please write to info@emil.shop, and we will give you our tips on how to proceed.
Do you have any physical stores?
Yes, you can find us at Via Alfredo Albertini 6, 20154 Milano. We're open from Monday to Saturday, with the following opening hours:
Monday, 2 PM–7 PM
Tuesday to Saturday 10 AM–1 PM | 2 PM–7 PM
If you want to stay up-to-date on upcoming special events, write to us on WhatsApp at +39 3792746294, and we will put you on our mailing list dedicated to the Milan store.
Can I return or exchange a piece ordered online at the store?
Exchanges between online orders and store inventory are not possible. Emil's store in Milan is also available for order pick-ups and delivery.
