RETURNS + EXCHANGES

Being a small reality we are glad to be able to offer our best and personal assistance in case you wish to return or exchange one or more of your items, assisting you step by step through what it always appears to be such a tedious procedure. The first step to take is to contact us at info@emil.shop and inform us about your intents. Make sure to contact us as soon as possible, considering that return shipments must be postmarked within 14 days from the date of delivery. Then proceed with booking a courier of your preference (better if traceable).
As a small business, the time, labor, and materials that contribute to fulfilling an order are significant resources. We aim for the fairest management for both parties, meaning offering free shipping over a minimum threshold and candidly asking for support in case of returns and exchanges. Please note that in case of exchange, your new item will be delivered to you free of charge for all European orders. For extra European orders, the shipping costs are charged to the customer. Here below an easy guide framing the steps to follow to proceed with your return/exchange.

EASY STEP BY STEP GUIDE FOR RETURN/EXCHANGE

– contact us at info@emil.shop with your order number and reason for return/exchange
– proceed with booking a courier of your preference (better if traceable)
– make sure to pack up the merchandise securely, with all original tags and packaging, and include a note with your order number and email address
– make sure the shipment is settled within 14 days from the date of delivery
– once we receive your return, a member of our sales team will review your order
– in case of exchange: we will proceed with the shipping of your new item/s within two working days upon arrival of the package. The new shipping costs will be free of charge for all European orders. For extra European orders, the shipping costs are charged to the customer.
– in case of return: your refund will be issued in the form of the original method of payment, a confirmation email will be sent to you as soon as your refund has been processed. Unfortunately, we can not refund any taxes, duties, charges, or the return and shipping fee.

IMPORTANT NOTES
Emil cannot be held responsible for items lost or damaged while in transit.