How can I return an item purchased online?
EASY STEP BY STEP GUIDE FOR RETURN/EXCHANGE
– contact us at email@example.com with your order number and reason for return/exchange
– allow us to book for you a courier, or proceed with booking a courier of your preference (better if traceable)
– make sure to pack up the merchandise securely, with all original tags and packaging, and include a note with your order number and email address
– make sure the shipment is settled within 14 days from the purchase date.
– once we receive your return, a member of our sales team will review your order
– in case of exchange: we will proceed with the shipping of your new item/s within two working days upon arrival of the package. The new shipping will be free of charge
– in case of return: your refund will be issued in the form of the original method of payment, a confirmation email will be sent to you as soon as your refund has been processed
All items on sale are final sale without exception. Sale items are not eligible for return, refund, or exchange.
Can I cancel or modify an order already made?
Unfortunately it is not possible to cancel an order already made. As for changing your order, please write to firstname.lastname@example.org, if the shipment has not already departed we will do our best to assist you.
What are the payment methods?
You can pay with Paypal or with a debit or credit card (Visa, Visa Electron, MasterCard and American Express).
What are the shipping times and methods?
Emil ships all over the world! Times and methods may vary depending on the destination. An email will be sent to you when the order is shipped, with the tracking link of the courier to monitor the route and the expected arrival. Please allow 2 working days for the order to be processed, and indicatively 2 days for shipping.
Please do note that during the sales and holidays the shipping times might slightly increase. We will communicate eventual closings accordingly, through our website and our social networks.
What are the shipping costs?
Emil offers free shipping on all purchases over 200 euros. For minor purchases 10 euros worldwide.
Is your size out of stock?
In the size list click on “Out of stock” and enter your email address. You will be notified when the product is available.
Are taxes and customs fees included in the final price?
Taxes and customs fees are set by the destination country and are credited to the customer and must be paid directly to the courier upon delivery.